Portability and Access of Social Security Benefits for Mine Workers in Southern Africa
"Ex-miners still face a lot of challenges when trying to access their benefits. A large number of these problems are brought about by failure to have adequate documentation and lack of knowledge on how to access those benefits. Logistical issues, such as getting transport to acquire the required documentation were also seen as a hindrance to accessing benefits. As a last resort ex-miners turn to tracing agencies who take large amounts of their benefits as commission."