Better but not Good Enough? How Africans see the Delivery of Public Services

Africa has long been characterized as a continent of strong societies and weak states. This image suggests that, compared to an informal sector rich in networks of self-help, mutual aid, and private entrepreneurship, public sector institutions are ineffective at getting things done. As a set of formal structures imported during colonial rule, the centralized state for decades remained “suspended in mid-air” – that is, above society – with limited aptitude to address the everyday needs of ordinary Africans. Recognizing this impediment, policy makers have often subcontracted essential public services to non-governmental entities, private businesses, or public-private partnerships. Especially where the state has collapsed, such nonstate actors often step in and assume responsibility for the provision of “public” services. There has, however, been a steady expansion in public service delivery across most of Africa, especially with respect to public education and health care, along with piecemeal improvements in bureaucratic governance. By 2011, according to World Bank data (2018), almost three-quarters of boys and two-thirds of girls in sub-Saharan Africa completed primary school. Three out of four children were immunized against measles. Almost half of all births were attended by skilled personnel. Even where the state has collapsed, the idea of public provision remains potent. State agencies – both centralized and decentralized – continue to be the main point of service contact for most Africans.