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    Taxing Government: The Case of the Uganda Revenue Authority’s Public Sector Office

    In 2014, the Uganda Revenue Authority (URA) established the Public Sector Office (PSO) as a separate office to manage the affairs of government ministries, departments and agencies. Subsequently, the duties of the office were expanded to include th…

    Henry Saka

    Ronald Waiswa

    Jalia Kangave

    • Public Sector Office
    • Uganda Revenue Authority
    • Taxpayers
    • Taxation
    • Accountability
    • Budget
    24 pages

    Publication

    Communicating to Improve Compliance: Taxpayers’ Feedback on Message and Mode of Delivery in Rwanda

    The journey started gradually for the Rwanda Revenue Authority (RRA), from coercion to persuasion to drive tax compliance. This is shown in the mission and core value statements that underpin the tax administration’s activities in service delivery a…

    Denis Mukama

    John Karangwa

    Naphtal Hakizimana

    • Taxpayers
    • Tax Compliance
    • Tax Administration
    • Taxation
    • Fiscal policy
    24 pages

    Publication

    How to Best Nudge Taxpayers? The Impact of a Tailored Letter Experiment in Eswatini

    Very little is known about why taxpayers in sub-Saharan Africa (SSA) remit their taxes. In collaboration with the Eswatini Revenue Authority (SRA), this study implements a nationwide randomised controlled trial nudging more than 20,000 income tax pa…

    Fabrizio Santoro

    Edward Groening

    Winnie Mdluli

    Mbongeni Shongwe

    • Taxpayers
    • Tax Administration
    • Taxation
    83 pages

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