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Client Power, Citizen Participation, Institutions and Services Delivery: Theory and Evidence with Special Emphasis on Africa

"This paper discusses the impact of alternative institutional arrangements of service delivery on clients’ power, with special emphasis on Africa. It reviews the existing economic literature with regard to the rationale for institutionalizing clie...

Decentralization and Service Delivery : A Framework

"Most governments have both centralized and decentralized levels of decisionmaking in which choices made at each level regarding the provision of public services are influenced by the demands for those services by persons living in such jurisdi...

Methodological Approaches to the Study of Institutions and Service Delivery: A Review of PETS, QSDS and CRCS

"Achieving Millennium Development Goals in Africa requires a quantum leap in access to and quality of services. To this end, better diagnosis and understanding of both failures and successes in service delivery is crucial. In this paper, we review...

Report on the SADC HIV/AIDS and Governance Case Studies: Botswana

"The report examines the local governments activities, policies, structures and strategies of responding to the HIV/AIDS challenge as well as capacity constraints therein. The aims of the study are to assess (i)the impact of HIV/AIDS on the local ...

The Impact of Local Government Reforms in Tanzania 1998-2008

"In recent decades, Tanzania has undergone enormous political, social and economic changes. It has moved from being a centrally planned, one party socialist state to a modern, multi party democracy with an open, liberal economy. Tanzania's Local G...

Maybe We Should Pay Tax After All? Citizens Changing Views on Taxation in Tanzania

"Citizen's unwillingness to pay taxes and fees is considered to be a major obstacle to enhancing government revenues in Tanzania. Based on data from two citizen surveys conducted in six councils in Tanzania during 2003 and 2006, this paper aims to...

Service Delivery in Tanzania: Findings from Six Councils 2000-2003

"This report analyses data on service delivery and poverty alleviation from 2000 to 2003. The emphasis is on describing the situation at a certain point in time, in line with a baseline approach. However, much of the description is based on citize...

Local Government Finances and Financial Management in Tanzania Empirical Evidence of Trends 2000-2007

"The main objective of this paper is to document and analyse the impacts of the Tanzanian local government reforms on the third theme, 'local finances and financial management'. The report analysed data and trends on finances and financial manage...

Local Government Reform in Tanzania, 2002-2005: Summary of Research Findings on Governance, Finance and Service Delivery

"What impact has Tanzania’s Local Government Reform Programme had on local governance, finances and service delivery? Have there been any changes over time in the provision of basic services to the public? What factors may explain distinct improve...

Disparities Exist in Citizen's Perceptions of Service Delivery by Local Government Authorities in Tanzania

"This brief compares Tanzanian citizens' perceptions of service delivery by local government authorities between 2003 and 2006; summarising their perceptions of the overall quality of local services, as well as their satisfaction with services in ...

Local Government Councils' Performance and the Quality of Service Delivery in Uganda: Amuru District Council Score-Card 2008/2009

"This report is a product of an ongoing assessment of the performance of local government councils in Uganda that commenced in 2009, focusing on the financial year 2008/09. The assessment was designed as part of an initiative to regularly monitor ...

Local Government Councils' Performance and the Quality of Service Delivery in Uganda: Kamuli District Council Score-Card 2008/2009

"The findings from the district Score-Card partly explain the quality of service delivery in Kamuli District. A number of structural, policy and operational factors that impinge on the quality of services have been identified from the assessment. ...

Monitoring and Assessing the Performance of Local Government Councils in Uganda: Background, Methodology and Score Card

"The objective of this paper is to provide general background information and analysis upon which comprehensive monitoring of local councils is conceptualized and undertaken. The paper is based on a comprehensive review of existing literature on ...

Local Government Councils' Performance and Public Service Delivery in Uganda: Soroti District Council Score-Card Report 2009/2010

"The report examines how the actions of Soroti District Local Government Council impact on the quality of service delivery in the district. By focusing on the political side of the local government system, the Local Government Councils Score Card ...

Uganda Local Government Councils Score Card Report 2008/9: A Comparative Summary of Findings, Conclusions and Recommendations

"This briefing paper presents a compressed summary of the findings and analysis of the first LGCSC assessment conducted in 10 districts and published in the main synthesis report. The 10 districts 4 which are spread evenly across the country were ...

Local Government Finances and Financial Management in Tanzania Empirical Evidence of Trends 2000 - 2007

"The main objective of this paper is to document and analyse the impacts of Tanzanian local government reforms. This paper examines the capacity of local government authorities in Tanzania with respect to financial management and revenue enhanceme...

Community - Based and Customary Taxation in South - Central Somalia: Possibilities for Hybrid Governance and Dialogue Programming

The findings of a feasibility study is presented in this report, which is intended to inform the future design and implementation of the DIALOGUE programme. It has the goal of understanding the social reality of taxation, legitimacy, and accounta...

Bolstering Urbanization Efforts : Africa’s Approach to the New Urban Agenda Chapter 4

This book chapter discusses Africa’s New Urban Agenda. The question for African cities as they expand in population and economic importance is twofold: How to grow in ways that are both sustainable and inclusive? And, what forms of governance can ...

Public Service Delivery in South Africa: Councillors and Citizens Critical Links in Overcoming Persistent Inequities

The August 2016 local government elections in South Africa sent an earthquake through the political class when the African National Congress (ANC) lost power in three major cities of the country. Coalition governments led by the Democratic Allia...

Civic Engagement: Activating the Potentials of Local Governance in Uganda

In this seventh Local Government Councils’ Scorecard Assessment Report, we present evidence-based performance results of the elected political leaders in 35 districts around the country during the FY 2016/2017. The assessment focuses on the role p...

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